Privacy Policy
Cherry Wood Software Ltd (incorporated and registered in England and Wales with company number 09547944 whose registered office is at 28 Ferndale rd, Teignmouth, TQ14 8NH) takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when zycko.com collects personal information about you and how zycko.com will use your personal data.
This policy applies to information we collect about:
- Visitors to our website; and
- People who register for our Services.
The information we collect about you
When you do business with us or register for our Services we may collect the following information from you:
- Personal data: Name, postal address, email address
- Financial data: Credit card number and expiry date as required
- Device data: Internet protocol (IP) address (to comply with EU VAT rules), timezone
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
How we will use the information about you
zycko.com will only use personal data when the law allows. Generally, zycko.com does not need to rely on consent under the GDPR as a legal basis for processing your personal data.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
zycko.com gathers information to allow it to process your registration, process any orders you may make, and to provide the Services requested. The relevant information is then used by zycko.com, its agents and/or sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the Services or as required in general. If agreed by you, zycko.com may also contact you about other products and services it thinks may be of interest to you.
zycko.com may also use aggregate information and statistics for the purposes of monitoring website usage in order to help it to develop its website and the Services.
Data we share with 3rd parties
Personal data is collected for the following purposes using the following services:
Analytics
To allow us to monitor the performance of our site and improve product and marketing campaigns.
- Services: Google Analytics, Bugsnag
- Data disclosed: Usage data
Payment processing
To allow us to collect credit card charges:
- Services: Paddle
- Data disclosed: Email address, IP Address, VAT Number, Country, Country code, Credit card details (not stored by us)
Accountants and Finance
To allow us to manage our accounts and financial reporting to the UK government:
- Services: Xero
- Data disclosed: Email address
Customer communications
To allow us to communicate with customers:
- Services: Postmark
- Data disclosed: Email address, email contents, Account data
Project management
How we manage our workload, we occasionally need to include details of the person reporting a bug or requesting a feature:
- Services: Trello
- Data disclosed: Email address, Name, potentially any other data relevant to a support request
Hosting
Our servers are hosted by Amazon AWS:
- Services: Amazon AWS
- Data disclosed: Any data we store on our servers is ultimately hosted by AWS
Marketing
zycko.com may also wish to provide you with information about special features of its website or any other service or products which may be of interest to you. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications. You have the right to withdraw consent to marketing at any time by email to support@cherrywoodsoftware.com or by sending a letter to zycko.com’s registered office.
Our use of cookies and other information-gathering technologies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. The information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies but, in a few cases, some of the website features may not function if you remove cookies from your browser.
How we protect your information
zycko.com has put in place the following security procedures and technical and organizational measures to safeguard your personal information:
- All coding is done with security in mind and tested for known (i.e., OWASP top 10) threats.
- Access to production servers by zycko.com staff is limited to just those who need access to perform their responsibilities. Strong passwords are required for all accounts.
- The OS and installed services are hardened and patched to keep the systems defenses up to date. Servers are protected by firewalls.
- TLS is used to encrypt all communications between you and our servers, and all communication between zycko.com’s servers and Trello’s.
Overseas transfers
The information you provide may be transferred to countries outside the European Economic Area (‘EEA’). Whenever zycko.com transfers the personal information that you have provided out of the EEA, zycko.com will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- zycko.com will only transfer the personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where zycko.com uses providers based in the US, zycko.com may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Please contact zycko.com if you want further information on the specific mechanism used by zycko.com when transferring Personal Data out of the EEA.
Sale of business
If zycko.com’s business is sold or integrated with another business, your details may be disclosed to zycko.com’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Data Subject Rights
You have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to processing.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
Access to your personal data
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.
Changes to privacy policy
zycko.com keeps its privacy policy under regular review. If zycko.com changes its privacy policy, the change will be posted on this page, and zycko.com will place notices on other pages of the website, so that you may be aware of the information zycko.com collects and how it is used at all times.
How to contact zycko.com
zycko.com welcomes your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to support@cherrywoodsoftware.com or send a letter to zycko.com’s registered office.
Links to other websites
zycko.com’s website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.